Important update

COVID-19 impacts to services and changes to our processes.

Transaction processing

Transactions continue to be processed within the timeframes stated in our funds’ Product Disclosure Statements (PDS). We do not anticipate disruptions to transaction processing. However, we will keep you informed of any changes.

We encourage investors in our unlisted funds to send instructions via email ( or fax (+61 2 9247 2822) as there may be delays in the postal network as the situation evolves.

Please note that we can accept all instructions via email or fax, except for initial applications (new investors) and bank account changes (including withdrawal requests where the bank account is not on file). Please see the relevant fund’s PDS for specific requirements relating to instructions.

Note: we have implemented a change to our processes and will accept transfer requests (between existing investors) via email or fax.

To facilitate faster communication, you can change your statement and confirmation preferences from post to email via this online form.

Investor calls

Our registry service providers are currently experiencing higher than normal call volumes and you may experience longer than usual wait times.

Mainstream Fund Services (unlisted funds)

Inbound calls are currently being diverted to voicemail. If you leave a message, you can expect to receive a call back within one hour. However, if you are registered for online access to your investment, this is the quickest and easiest way to view the value of your investment and to confirm transactions.

Online access to your investment

Click here to find out how you can access information about your investment online.

Financial advisers

If you have any questions, please reach out to your contacts in our Distribution team.